• Our Commitment to you

  • Here at Astute we value your time & your commitment to us to improve your health​, that is why during your consultation you will receive our full attention. We also require the same level of commitment from yourself in order for us to achieve outstanding treatment results. This is why we enforce the following strict terms & conditions. 

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1. Cancellation Policy​

   • We require a minimum of 24 hours notice of cancellation for all appointments and classes. This provides the practice the opportunity to offer the appointment to other clients from our waiting list.

   • Appointments cancelled within 24 hours will incur the full cost of the consultation fee.

   • This relates to all clients irrespective of your method of funding (i.e. workers compensation, motor accidents insurance). These fees are not covered by the third party and will need to be paid by the individual.

   • If two appointments have been missed or cancelled within 24 hours, prepayment of appointments will be required for any future appointments.

2. Missed & Late Appointments

   • For all clients who miss an appointment with no prior communication to Astute, the full consultation fee will be charged.​

   • If you arrive late to an appointment, you may receive a shorter consultation in an effort not to inconvenience other clients waiting.