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Privacy Policy

Privacy Policy

Last updated: 26 November 2025

Astute Physiotherapy (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Personal Information We Collect

We may collect the following types of information:

1.1 Personal & Contact Information

  • Name

  • Date of birth

  • Address

  • Email address

  • Phone number

  • Emergency contact details

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1.2 Health & Clinical Information

  • Medical history

  • Treatment notes

  • Referrals and reports

  • Relevant diagnostic results

  • Information provided by third parties (GPs, specialists, insurers, etc.), with your consent

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1.3 Payment & Billing Information

  • Billing details

  • Payment history

  • Medicare, NDIS, DVA, TAC, or private health fund details (where applicable)

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1.4 Website & Digital Information

  • IP address

  • Browser type

  • Pages visited

  • Cookie data

  • Any information submitted through online forms or appointment bookings

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2. How We Collect Your Information

  • We collect information:

  • Directly from you (in person, online forms, phone, email)

  • When you book an appointment

  • During assessments and treatment sessions

  • From third parties where you have provided consent (GPs, specialists, insurers, case managers, NDIS providers, etc.)

  • Through website analytics tools

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3. Why We Collect Your Information

  • We collect personal information to:

  • Provide physiotherapy, exercise physiology, and health-related services

  • Assess and manage your clinical needs

  • Communicate with you about appointments, reports, and results

  • Process payments and manage accounts

  • Comply with legal and regulatory obligations

  • Improve our services, website, and customer experience

  • Maintain accurate health and administrative records

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4. How We Store & Protect Your Information

Your information is stored securely in electronic and/or physical formats. We take reasonable steps to protect your data from:

  • Unauthorised access

  • Misuse or loss

  • Modification or disclosure

  • Security measures include:

  • Encrypted clinical software

  • Password-protected systems

  • Secure data backup

  • Staff confidentiality agreements

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5. Disclosure of Personal Information

  • We may disclose your information only when necessary and with your consent, except where required by law.

  • This may include disclosure to:

  • GPs, specialists, and other healthcare providers involved in your care

  • Insurers, case managers, or employers for work-related or compensable injuries

  • Medicare, NDIS, DVA, TAC, or private health funds

  • Legal authorities if legally required (e.g., subpoena, mandatory reporting)

  • IT and administrative service providers who support our clinic operations

  • We do not sell or rent your information to third parties.

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6. Access to Your Information

  • You have the right to:

    • Request access to your personal or health information

    • Request correction of inaccurate or outdated information

    • Requests can be made in writing. We may require proof of identity and may charge a reasonable administration fee if applicable.

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7. Website Cookies & Analytics

  • Our website may use:

    • Cookies

    • Tracking pixels

    • Google Analytics or similar tools

    • These tools help us understand website traffic and improve our online services. You may disable cookies in your browser settings.

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8. Third-Party Links

  • Our site may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

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9. Marketing Communications

  • We may send email or SMS updates (e.g., appointment reminders, service updates).

  • You can opt out at any time by contacting us or using the unsubscribe function.

  • We will never send marketing messages without your consent in accordance with the Spam Act 2003.

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10. Changes to This Policy

  • We may update this Privacy Policy at any time. The latest version will always be available on our website.

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11. Contact Us

  • If you have questions about this Privacy Policy or wish to request access or corrections, please contact:

    • Astute Physiotherapy

    • Email: admin@astutephysio.com.au

    • Phone: (02) 4455 4825

    • Address: U2/126 St Vincent Street, ULLADULLA, NSW 2539

Our Clinic Location

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2/126 St Vincent Street,

ULLADULLA, NSW

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